Communication

  • Twitter for busy doctors: tweeting the meeting

    By Marjorie Stiegler on October 28, 2016
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    Twitter for busy doctors? It is easier than you think! Another American Society of Anesthesiologists Annual Meeting has come and gone, and once again, social media exploded. There was plenty going on around Facebook and a little bit of Instagram, but as has been typical for healthcare social media, doctors are on Twitter. Check out these images that show the amazing growth (15,000%) since October of 2013 around this meeting. The same is going on in all realms of healthcare - time to get on board!
  • 4 big mistakes doctors make on social media and how to avoid them

    By Marjorie Stiegler on September 21, 2016
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    This video emphasizes the importance of a few simple best practices for doctors on social media, and healthcare social media in general. Specifically, we discuss a few things you should NOT do! 1) You should obviously not disclose or discuss the personal health information of patients online, even in a "private" or "physician only" forum. Your words or images may be construed as a violation of (HIPPA) - the Health Insurance Portability and Accountability Act - EVEN if you do not explicitly reveal the patient's identity...
  • Make your online reputation audit accurate and actionable!

    By Marjorie Stiegler on September 12, 2016
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    It is SO worth the time invested to get this right! Your digital footprint is your online reputation, and much of it IS within your control. Be sure you know what Google says about you, so you can influence the internet to serve up more of what you like and less of what you don't (errors, out of date, same name but not you, etc). Every professional, doctors included, needs to do this. This video will walk you through the exact process of performing a thorough, accurate online self-audit so you'll...
  • Should doctors use social media professionally?

    By Marjorie Stiegler on August 25, 2016
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    Click "keep reading" below to access my video - a special announcement about a free Facebook LIVE video series on healthcare and social media! Whether you are in private practice, academics, or even administration, there's something for you in this new series that breaks down how, why, when, and where healthcare professionals and organizations can and should be leveraging social media.
  • Twitter has changed. Meet the new 140 character rules.

    By Marjorie Stiegler on May 31, 2016
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    Twitter has made some changes to the 140 character limit. Specifically, they have changed the structure to exclude “prefix” and “suffix” data. Here's how the new changes will impact your twitter stream:
  • If You’re Reading This, You’ve Survived the”Killing Season.”

    By Marjorie Stiegler on September 11, 2015
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    It’s that time of year again – healthcare centers across the country experience a massive cohort turnover as newly graduated medical students become resident physicians, and new responsibilities and autonomy are given to existing trainees. It has long been advised to avoid seeking medical care in July because of the presumed increased risk to patients, so much so this changeover is sometimes called the “July Effect” in the United States and the “August killing season” in the United Kingdom. Indeed, studies show that mortality is increased and efficiency is decreased...
  • Idiot or Jerk? Racing to the Top of Ladder of Inference

    By Marjorie Stiegler on April 21, 2015
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    My husband and I have this recurring debate whenever we’re driving and someone cuts us off or does something dangerous: is that guy an idiot, or is that guy a jerk?
  • Flattening the Hierarchy in Medicine – A Bad Idea?

    By Marjorie Stiegler on April 7, 2015
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    Teamwork has long been promoted as the panacea to medical errors and suboptimal care processes in medicine. For about two decades now, healthcare institutions have invested heavily in team training of various sorts, with a particular emphasis on communication and “speaking up” for patient safety. As well, there is a current trend towards “flattening the hierarchy” – reducing the preconceived levels of rank, authority, and power that exist explicitly or implied, and are typically informed by discipline, age or seniority, educational background, and title.
  • Communication Failure: More Common Than You Think

    By Marjorie Stiegler on February 16, 2015
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    Why is communication so pervasively difficult? We see year after year that communication failures top the lists of root causes for sentinel events reviewed by The Joint Commission. Few people would classify themselves as poor communicators, and yet, communication failures in healthcare are practically an epidemic in themselves.
  • Vulnerability as Courage: An Application to Patient Safety

    By Marjorie Stiegler on December 14, 2014
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    What do Oprah and Dr. Brené Brown know about improving patient safety and medical decisions? They described vulnerability as the cornerstone of courage, confidence, and innovation. Right. At first, that seems counterintuitive, since society tends to view vulnerability as weakness - something to be squelched, especially if you are a leader. As I thought about it, this idea really resonated with me. Many of the current best practices in medicine and patient safety now require us to embrace vulnerability, going against the grain of traditional medical training...
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